FAQs

A frame can go on any surface such as patio, grass, driveway, etc… A pole tent is only to be installed on grass and has ropes attached to the tent for stability.

Yes, we offer sidewalls for tents (for an additional cost)! We have a variety of clear, solid white or cathedral windows! We also offer Tent heating for when it’s cold out!

Absolutely! Although it’s usually best to have a tent set up, a dance floor can be used outside! Just make sure you seriously consider the weather. If you don’t provide some shelter from a rainstorm, it’s likely your dance floor won’t get much use.

Yes! We provide you with all the supplies you need!

Safety should be the first consideration of anyone selecting a bounce house to rent. Our Bounce houses include mesh netting, bumpers, and lead-free materials. Also keep in mind that any bounce house activities must be monitored by a responsible adult. Regardless of how safe an inflatable is accidents can still occur when children bump into each other.

Yes, we deliver!

Yes, we have poles to accommodate setting up a tent on a deck!

No, just shake it out.
Note: Linens returned wet will mildew and will be subject to a Linen replacement fee.

No, but rinsing and/or scraping them of food is required. Cleaning charges will apply if not returned in reasonably sanitary condition.

The sooner the better.

No. Unfortunately once your order is placed and a deposit is received there are NO REFUNDS. Please keep this in mind. When you place an order, items are held for you and your event.

Customer shall inspect the Goods at the time of delivery. Unless Customer provides Pink Elephant Party & Tent Rentals with notice of any claim, shortages of, or defects in the Goods, including without limitation any claim relating to quantity, weight, condition, loss, or damage thereto, at the time of delivery, such Goods shall be deemed finally inspected, checked, and accepted by Customer.
The Contract shall specify whether Goods shall be delivered to an indicated address or picked up by Customer. Pink Elephant Party & Tent Rentals will determine the point of origin of any shipment. Pink Elephant Party & Tent Rentals shall not be responsible for insuring shipments.
Customer is responsible for obtaining all permits, licenses, authorizations, and approvals from appropriate parties, companies, and/or government for the lawful and safe use and occupation of the location(s) to which the Goods will be delivered and from which the Goods will be retrieved. Customer is further responsible for providing and obtaining safe and clear access to the delivery and retrieval location(s), including without limitation, ensuring all packaged items are able to be delivered through outside and indoor areas of ingress and egress. Pink Elephant Party & Tent Rentals may refuse, without penalty to Pink Elephant Party & Tent Rentals, delivery and/or retrieval of the Goods if Customer fails to